• Seeeing the Invisable

Seeing the Invisible  FAQs


Q: Will I need special equipment to experience the exhibition?
The exhibition can be viewed only through the Seeing the Invisible app for mobile devices. Please download the Apple app or Google Play app to your phone or tablet prior to your arrival. The app requires a smartphone, iPad, or tablet with a minimum of 4GB of free memory and either Apple iOS 11 or Android 9.0 Pie (API 28) operating system. For the app to work properly, provide it with access to location services during and your device's camera. 

Please arrive with a fully-charged device. Because audio is part of the experience for some pieces, we recommend use of earbuds for full immersion.

When a visitor arrives at the main entrance to the Garden, the app will present the exhibition map and identify the visitor's location on it in real time. By clicking on the arrow icon on the map, the visitor can see the direction to walk along the route to experience the next AR artwork in order. When a visitor reaches the vicinity of an artwork, the app automatically presents simple instructions to initiate the AR experience.


Q: What if I don’t have a smartphone or tablet?
Unfortunately, at this time the exhibition is only accessible via the Seeing the Invisible app.

Q: Will I be able to take selfies/pictures of the exhibition?
You will be able to take pictures of the exhibition using your phone or handheld device while in the exhibition through the screenshot feature. Due to the nature of the AR technology, rather than taking a selfie, we recommend that someone else hold the device to take pictures of you with the artwork.

Q: What is the difference between augmented reality and virtual reality?
Augmented reality (AR) adds digital elements to a live view, often by using the camera on a smartphone or tablet. Virtual reality (VR) involves a complete immersion experience that shuts out the physical world, often by using a specialized VR headset. This show is AR.

Q: Will this be the same exhibition at each venue?
While the works of art will be the same, the experience of the exhibition will be different at each venue, as the works will be sited in different locations as well as climates. The extraordinary thing about Seeing the Invisible is that many people can be viewing the works simultaneously in different countries around the world, but the experience will differ greatly based on the garden and the context for the artwork.